Cancellation & Refund Policy

Cancellation Policy 

Non Furniture Items: For non furniture items, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account.

For Sofas and Furniture: Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

For all Other Products:  Once we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year  warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

 

 

Refund Policy

Vilaasita takes great pride in the exceptional quality of its handcrafted furniture. We pay great attention to detail in design, and our raw material and construction is unyielding.

STOCKED FURNITURE

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement/repair or if either of those options are not possible then, refund for any defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account.

CUSTOM ORDERS

Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

MONOGRAMMED/ PERSONALIZED ITEMS

These items are considered custom order items and are cancelable, non-returnable and non-refundable.

FINAL CLEARANCE/ SALE

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

NOTE

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.